You are entitled to a refund, replacement or credit from Chrizarna Trading Ltd when an item purchased fails to meet one of the consumer guarantees as per the New Zealand Consumer Law , i.e. the product:
• Is faulty or of unacceptable quality
• Does not match the description or sample
• Is unfit for the intended purpose (i.e. does not do what it is meant to do)
• Is not delivered in a reasonable time frame
• And proof or purchase must be provided (proof of purchase details are outlined above)
Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement, member’s club transaction history or online purchase transaction history.
Chrizarna Trading Ltd will also, as an act of good will, accept return items if you have changed your mind. In this instance, the product must:
• Be returned within 28 days of purchase
• Be in a re-saleable condition (original condition)
How do I return a product purchased online?
Items purchased from our online store can be returned via post to our Office Chrizarna Trading Ltd Unit 1,16 Alptio Place, Pukekohe, Auckland, 2120
Please include your name, phone number, the name of the product in question and your reason for return (e.g. faulty item, change of mind etc).
Who pays for the return of my purchase?
Chrizarna Trading Ltd will cover any associated delivery charges for the return of any products which fail to meet the consumer guarantees as per the New Zealand Consumer Law (see ‘When to return a product’ above), provided they are returned to us using the recommended shipping method. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.
For any ‘change of mind’ returns, it is your responsibility to cover all delivery charges incurred. A copy of your tax invoice (or relevant proof of purchase) is to be included in the delivery (please keep the original for your own reference), and the refund will be processed using your original method of payment.
Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our warehouse. Chrizarna Trading Ltd cannot be responsible for any items damaged or lost during return transit.
How long will my refund take?
Please allow 7 business days for the return to be processed after your item arrives at our Office.